About National Tool Warehouse
We are in business to give you the highest quality tools at the very best prices!
Our job is to make your job easier!
What makes us better than the rest?
I. Top Quality Products: We carry only the best names in professional quality tools. With more than 200 manufacturers and over 10,000 individual items, it is easier than ever to find the quality tools you want, readily available for delivery.
II. Best Prices in the Industry: Our buying power translates to better prices for you. As one of the largest buyers in the industry, we get the best prices from the top manufacturers. We then pass those prices on to you.
III. Lightning Fast Delivery: We have numerous warehouses located across the country, giving us the ability to deliver to approximately 70% of the U.S. in 2-3 business days. All orders received before 1:00 p.m. CST normally ships the same day they are received provided the product is in stock.
IV. The Best Product Availability: We stock over 10,000 of the most in-demand items in every one of our giant warehouses. In fact, if you see an item advertised on our web site, there is a great chance that it is available for immediate delivery. some items are drop shipped directly from the manufacturer to you to save you money.
V. Customer Satisfaction: Your satisfaction is our first priority. We want NationalToolWarehouse.com to be your first source for all your tool needs, and we will do our best to earn your satisfaction with every transaction.
The best products and prices, with timely shipping and outstanding customer service…is our goal to keeping you as a satisfied and loyal customer.
We hope that you will contact us with question, comments, opinions or concerns. We can be reached via telephone, fax, email or regular mail, as stated below:
Telephone Customer Service:
1-866-358-1919 (US) or 1-417-358-1919 (outside US)
Monday through Friday
8:00 a.m. to 5:00 p.m. CST
Fax Customer Service:
1-417-358-1915
24 hours a day
We will respond during normal business hours and,
in all cases, no later than the next business day.
Print Fax Order Sheet
Email Customer Service:
customerservice@nationaltoolwarehouse.com
Email will be answered within 24 business hours
Monday through Friday
8:00 a.m. to 5:00 p.m. CST
Mail Customer Service:
National Tool Warehouse: Customer Service
221 W.4th Street, Suite 4
Carthage, MO 64836
How do I place an order?
At National Tool Warehouse, we want to make ordering fast, easy and flexible for our customers. To do so, we take orders online, by phone, as well as by fax.
For online orders, please use our secure online shopping cart and follow the easy step-by-step checkout procedures. Should you encounter any problems, feel free to contact our customer service representatives at 1-866-358-1919 (US) or 1-417-358-1919 (outside US).
For telephone orders, please call our customer service number at 1-866-358-1919 (US) or 1-417-358-1919 (outside US) and have the following information ready: the product name, part number and quantity desired, as well as your credit card and contact details. We accept MasterCard, Visa, American Express, and Discover.
To fax orders please print and fill out the Fax Order Sheet and send it to 1-417-358-1915.
How long does it take for an order to be shipped?
In most cases, orders placed Monday – Friday before will be shipped within 24 business hours. Orders received on weekends and holidays will be processed on the next business day.
How soon will I receive my order?
With numerous warehouses located across the United States, 70% of the U.S. will receive delivery within 2-3 business days. The remainder of the continental U.S. will receive delivery within 4-5 business days depending on where you are located and which warehouse(s) has the product in stock.
How can I track my order once it is shipped?
Once your order has been shipped, a tracking number will be assigned. This tracking number can be accessed on your Order Status page, which can be reached by opening your account information page on our web site. With your tracking number, you can track your shipment through the shippers link, which is also found on the Order Status page beside the Order number. If you have any problems, please contact customer service at 1-866-358-1919 (US) or 1-417-358-1919 (outside US).
Payment Information
What payment methods do you accept?
We accept Visa, MasterCard, Discover and American Express cards, along with debit cards bearing any of those logos, or bank wires.
Do you accept COD’s ?
We do not accept COD's. Checks or Money Orders will delay shipment as we will wait until the check has cleared before product is shipped. (This process normally takes 10 business days after receipt of check.) Only companies with excellent credit will be given credit with prior approval.
Do you charge State and Local Sales Tax?
All orders shipped to the state of Missouri are subject to state/local sales tax. Shipments outside the state of Missouri are not charged tax.
Shipping Information
How much do you charge for shipping?
Shipping from NationalToolWarehouse.com is very reasonable. In some cases, shipping is actually FREE!
We charge a flat shipping rate of $9.95 for orders of less than $400 and that weigh less than 60 pounds. Orders in excess of $400 are shipped to you FREE, provided that they do not exceed 60 pounds. Heavier shipments will incur additional charges as follows:
61 lbs. - 70 lbs. $13.00
71 lbs. - 75 lbs. $18.00
76 lbs. - 80 lbs. $28.00
81 lbs. - 90 lbs. $33.00
91 lbs. - 100 lbs. $38.00
100 lbs. - 200 lbs. $70.00
200 lbs. - 300 lbs. $90.00
300+ lbs.$110.00
Orders of $1,000 or more are shipped free of charge, regardless of weight*. Therefore, no oversized charges will be added on shipment. Lift gate, residential, or other special services required are an additional fee.
*Exceptions are Justrite, Polar Cool, and some Uni-Ram products and any specially ordered items.
Please note these rates apply only to shipping in the continental U.S. For shipments to other U.S. locations, please call our customer service representatives for a quote at 1-866-358-1919 (US) or 1-417-358-1919 (outside US) or e-mail customer service at customerservice@nationaltoolwarehouse.com
Where do you ship?
We ship to the continental U.S. as well as to Hawaii and Alaska. Additional shipping charges will apply to shipping outside the continental U.S. including military APO and FPO addresses, and only addresses in the continental U.S. can take advantage of discounted and free shipping offers. We do ship internationally after receipt of bank wire. Please contact National Tool Warehouse Customer Service for total costs including overseas shiopping.
Can I request special shipping?
We are able to honor special shipping requests such as 1-day and 2-day service. Please contact customer service at 1-866-358-1919 (US) or 1-417-358-1919 (outside US) for assistance. Please note additional shipping charges will be applied to your credit card when billing is processed.
What is your return Policy?
If, after receiving and inspecting your purchase you are not totally satisfied, simply return the merchandise to us within 30 days of order, shipping prepaid, for a full refund of your purchase price less freight provided the product is still in brand new condition. There is no restocking charge, unless the item was special ordered and not normally stocked in our warehouse. Delivery charges are not refundable. The returned merchandise must be new, complete and in its original packaging. We cannot issue a credit or refund for any product that is returned to us that has been used or altered, or has any missing parts or packaging. Any electronic scanners and other electronic equipment once opened, used, uploaded, or registered in any way cannot be returned for a refund. Before returning your product, you must contact customer Serivce either by e-mail at customerservice@nationaltoolwarehouse.com or by phone at 1-866-358-1919 (US) or 1-417-358-1919 (outside US) in order to receive a RGA Returned Goods Authorization form. That form is your approval to ship the product back to the address given on the bottom right-hand corner of the form. Shipping to the corporate office in Missouri or any unauthorized address outside that address given on the RGA form could result in a lessor credit being issued. If you refuse a product upon delivery any return freight costs will be deducted from your credit.
Site & Security Information
Is it safe to order on your web site?
Site security is of utmost importance to us, which is why our entire site is based on the Secure Socket Layer encryption standard (SSL). Using SSL compliant browsers such as Microsoft Internet Explorer, Netscape Navigator, and Netscape Communicator should enable our customers to conduct as many encrypted transactions as they want without any fears of anyone hacking into the system.
If you still have any concerns about conducting order transactions online, our customer service representatives are available to take orders over the phone or fax. You can call customer service toll free at 1-866-358-1919 (US) or 1-417-358-1919 (outside US). Please have your product needs as well as contact and payment details ready. For fax orders, please print and fill out our Fax Order Sheet, and send to 1-417-358-1915.
How often is your website updated?
To make sure that our customers have the most updated prices and product information, we update our web site on a daily basis. At National Tool Warehouse, we have the ability to conduct real time updates, thus allowing our customers to take advantage of the very latest updates in price cuts and special offers. We encourage you to visit the site often to take advantage of these offers. All promotions are limited to time and availability. Once the promotion is over, the price can no longer be honored.
What about my privacy?
At National Tool Warehouse we respect your privacy, so we will never exchange, sell, or give away any information about you to any third party. All transactions and information collected on our web site is done through a very secure encrypted system called the Secure Socket Layer System. Your privacy is very important to us!
